💳 Payments & Billing

1 Connecting M-Pesa

VibePass is built around M-Pesa as the primary payment method for the Kenyan market — buyers pay via STK push directly from their phone, no card or app download required.

Setting up your payout

1. From Account → Payments, select M-Pesa.
2. Enter your Till Number, Paybill, or personal M-Pesa number to receive payouts.
3. Verify the number with the test transaction sent to confirm details are correct.

How buyers pay

At checkout, buyers enter their M-Pesa number and receive an STK push prompt on their phone to confirm payment with their PIN. Orders update to "Paid" automatically once Safaricom confirms the transaction, typically within seconds.

2 Bank Transfer Payments

For corporate buyers, group bookings, or attendees without M-Pesa access, accept direct bank transfer as a payment method alongside M-Pesa.

1. From Account → Payments, enable Bank Transfer and add your account details.
2. At checkout, buyers select bank transfer and receive your account details plus a unique reference number to include.
3. Orders are marked Pending until you manually confirm receipt and mark the order as paid from the Orders tab.

3 Taxes & Fees

Configure how VibePass's service fee, and any taxes (e.g. VAT), are calculated and displayed at checkout.

Fee responsibility

• Pass fees to buyer — buyer pays ticket price plus the VibePass service fee on top; you receive the full ticket price
• Absorb the fee — you receive ticket price minus the fee; buyer sees one clean price

Custom taxes & fees

Add your own taxes or surcharges (e.g. venue levy, VAT where applicable) from Account → Taxes & Fees, choosing whether they're a fixed amount or percentage, and whether they're included in the displayed price or added at checkout.

VibePass service fee

The fee is 10% + KES 30 per paid ticket. On a KES 1,000 ticket that is KES 130 if you absorb it. If you pass it to buyers they pay about KES 1,144 and you receive the full KES 1,000. Free tickets are never charged.