Questions about ticketing, M-Pesa payouts or getting your first event live? Reach us by email, phone or WhatsApp — we answer.
Best for account questions, payouts, invoices and anything you need a written record of.
hello@vibepass.co.keFastest route on event day — gate issues, check-in problems, anything time-critical.
0755 000 300 0718 583 110Send screenshots, M-Pesa confirmations or a quick question and pick it up later.
0718 583 110Monday–Saturday, 8:00am–8:00pm EAT
Sundays and public holidays: email only.
Call us. Phone is monitored outside normal hours whenever there's a live event on the platform.
Nairobi, Kenya — serving organizers countrywide.
Remote-first; visits by appointment.
These four cover most of what reaches our inbox.
Tickets are emailed the moment payment confirms. Check spam first. If it's still missing after a few minutes, send us the M-Pesa confirmation code and we'll re-issue it.
Payouts go to your M-Pesa or bank account. See Payments & billing for the current schedule and limits.
Refunds are set by the event organizer, not by VibePass. Contact the organizer through the event page; if you can't reach them, write to us and we'll help chase it.
Start with Getting started — it walks through creating an event, adding tickets and going live. Most organizers are selling within an hour.
Create an event, add your tickets and start taking M-Pesa payments. No setup fee.